Frequently Asked Questions

Browse products, add items to cart, and proceed to checkout. You can complete your purchase after account login and M-Pesa confirmation.

Yes, before fulfillment starts. Contact support with your order number as soon as possible and we will assist.

You can track status from your account order history, and we also share delivery updates through phone or email.

Yes. During checkout, mark your order as a gift and optionally include a personal message.

We currently support M-Pesa STK Push payments for secure and convenient checkout in Kenya.

Yes. Payment authorization is handled through Safaricom channels and we do not store your M-Pesa PIN.

Yes. You receive an M-Pesa confirmation and an order confirmation from Malaika Nest.

We deliver across Kenya including Mombasa, Nairobi, and upcountry regions.

Mombasa and Nairobi typically 1-2 business days. Upcountry generally 3-5 business days.

Yes. Add your delivery notes during checkout and our team will coordinate with you before dispatch.

Contact support immediately with your order number and product photos. We prioritize resolution quickly.

Product pages include sizing guidance where relevant. If unsure, contact support before ordering.

Yes. Reach out through our contact page for wholesale and bulk pricing support.